Frequently Asked Question
When can I call/email someone for support?
Last Updated 11 years ago
NEVER! (ALMOST ALWAYS!) We want to keep this process as streamlined and organized as possible. By calling, emailing or stopping one of us in the hallways about the resolution to your problem(s): you not only waste more time but also will be ignored. It's not that we don't like you, it's that we're trying to maintain a system in-which users actually follow the protocols and processes put in front of them.
The ONLY time it is suitable to give us a call, email is if you have no access to the internet, no access to a smartphone or any viable way to open up a support ticket with the new F&CS Help Desk! It is NEVER okay to stop us in the hallways when you see us or pull us aside while we're working to inform us of the situation.
If you don't have internet access to open up a ticket, try using another users computer, have a co-worker open a ticket on your behalf, use your smartphone and point your cellphones web browser to http://FCSohio.org/HelpDesk as you can use your smartphones to open up support tickets as well! Just because your computer is down/not working doesn't mean every other employees computers are down (usually).
The ONLY time it is suitable to give us a call, email is if you have no access to the internet, no access to a smartphone or any viable way to open up a support ticket with the new F&CS Help Desk! It is NEVER okay to stop us in the hallways when you see us or pull us aside while we're working to inform us of the situation.
If you don't have internet access to open up a ticket, try using another users computer, have a co-worker open a ticket on your behalf, use your smartphone and point your cellphones web browser to http://FCSohio.org/HelpDesk as you can use your smartphones to open up support tickets as well! Just because your computer is down/not working doesn't mean every other employees computers are down (usually).