Frequently Asked Question
My issue(s) have not been resolved in the time needed!
Last Updated 11 years ago
First off, we apologize we couldn't complete your request(s) and/or issue(s) in the time frame you needed them. The first thing you need to understand when faced with such an issue is: You're not the only employee, program director/manager, etc. within the company with issues. We account for all of the issues currently open and prioritize them in a suitable manner.
Although the issue may be crucial for you and your team but there may be other MUCH BIGGER issue(s) going on that take priority over yours. Such as but not limited to: network/server crashes, internet outages that affect MANY employees, phone lines not working and prohibiting a whole location from completing their work, etc.
When this happens: just relax, stay calm and click on the link you were sent when you opened the support ticket; you can then fill out a reply stating this issue is crucial to you and prohibits you from doing your job, or whatever needs to be stated.
We will then overlook the current tickets and see if we can resolve your issue(s) sooner than initially expected. If we cannot, we will tell you that we have much more important matters to attend to before getting around to resolving your ticket(s). Please remain patient and understanding in knowing we are trying our best to keep everyone happy and functioning!
Although the issue may be crucial for you and your team but there may be other MUCH BIGGER issue(s) going on that take priority over yours. Such as but not limited to: network/server crashes, internet outages that affect MANY employees, phone lines not working and prohibiting a whole location from completing their work, etc.
When this happens: just relax, stay calm and click on the link you were sent when you opened the support ticket; you can then fill out a reply stating this issue is crucial to you and prohibits you from doing your job, or whatever needs to be stated.
We will then overlook the current tickets and see if we can resolve your issue(s) sooner than initially expected. If we cannot, we will tell you that we have much more important matters to attend to before getting around to resolving your ticket(s). Please remain patient and understanding in knowing we are trying our best to keep everyone happy and functioning!