Frequently Asked Question
Why is there a limit on open tickets?!
Last Updated 11 years ago
This keeps the help desk free of overuse or "spammy" type support tickets. Our current limit allows you to have upto 3 support tickets open at once. Meaning if we close 1 of the 3 and resolved your issue, you could then open up another one. This method encourages others to supply as much information/requests into one ticket as they can.
For instance if Jane Doe needs three people setup on various computers, rather than creating 3 separate support tickets for each person, they can create ONE support ticket and within that ticket indicate that three users need to be setup on computers. You get the picture.
For instance if Jane Doe needs three people setup on various computers, rather than creating 3 separate support tickets for each person, they can create ONE support ticket and within that ticket indicate that three users need to be setup on computers. You get the picture.